Due to Covid-19 we will continue to accept orders, but they will be shipped once a week for the duration of lockdown in Spain. Thanks for your understanding.

Refund policy

Our policy lasts for 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.

There are several types of property that are exempt from being returned.

  • Gift cards
  • Downloadable Products
  • Custom Products
  • Hand-painted figures

To complete your return, we require a receipt or proof of purchase.

There are some situations where only partial refunds can be guaranteed: (if applicable)

  • Books with obvious signs of use
  • CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened.
  • Any item that is not in its original condition, that is damaged or missing parts for reasons beyond our control.
  • Any item that is returned more than 30 days after shipment.

 

Refunds (where applicable)

Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and the money will be automatically applied to your credit card or original method of payment, in a certain number of days.

Late or lost refunds (where applicable)

If you haven't received your refund yet, please check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next step, contact your bank. Often it takes some time before your refund is posted.

If you have followed all these steps and have not yet received a refund, please contact us at shop@identik3d.com.

 

Sale items (where applicable)

Only regular priced items will be refunded, unfortunately sale items cannot be returned.

Exchanges (where applicable)

We only replace items that are faulty or damaged. If you need to exchange it for the same item, please email us at shop@identik3d.com and send the article to: Calle Real 20 1º, A Coruña, 15003, España.

Gifts

If the item was marked as a gift when it was purchased and shipped directly to you, you will receive the money in the form of a gift card for the value of the return. Once we receive the item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift was sent to the buyer for later delivery, we will send the refund to the buyer and they will need to return. 

Shipping

To return your product, you must send it to: Calle Real 20 1º, A Coruña, 15003, España.

You will be responsible for the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of shipping the return will be deducted from your refund.

Depending on where you live, the time it takes to receive the exchanged product may vary.

If you are shipping a product worth more than €50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.

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