Due to Covid-19 we will continue to accept orders, but they will be shipped once a week for the duration of lockdown in Spain. Thanks for your understanding.

Terms and Conditions

1. Way to pay

Payment will be made by credit card, which must be active to make transactions online, or PayPal.

Once the payment is made, you will receive a confirmation email, indicating the order number, the products purchased and the attached invoice. If you do not receive it, we recommend that you check your spam folder in your email. In the event that you have not received it in this folder, please contact our customer service department through info@identik3d.com.

2. Shipping Rates and Delivery Times

All shipments will be made by the Correos España or MRW transport companies. The delivery time of orders varies depending on the shipping address.

Shipping costs are not included in the price of the items. These will appear broken down in the summary of your purchase. Expenses will be calculated depending on the destination.

You can find more information about shipping on our Shipping Policy.

3. Returns

Our policy lasts for 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.

For more information about returns visit our page of Refund Policy.

4. Product availability

All product orders are subject to availability. In this sense, all our products are created by prior order, with 3D printing and hand-painted (those that require it), so they will be created according to the order in which they were ordered. If you want to know what order on the waiting list is your order, send an email to info@identik3d.com indicating the order number.

5. Price and payment

The price of the products will be that stipulated at any time on our website, except in the case of manifest error. Although we try to ensure that all the prices listed on the page are correct, errors may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and the amounts that have been paid will be fully refunded.

We will not be required to supply you with any product at the wrong lower price (even if we have sent you the Shipping Confirmation) if the price error is obvious and unambiguous and could have been reasonably recognized by you.

The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due.

6. Value added tax and billing

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles shall be deemed to be located in the territory of application of the Spanish VAT.

You expressly authorize us to issue the invoice electronically, although you can indicate at any time your willingness to receive an invoice on paper, in which case, we will issue and send the invoice in that format.

7. Industrial and intellectual property

The User acknowledges and accepts that all the content displayed on the Website and especially, designs, texts, images, logos, icons, buttons, software, trade names, brands, or any other signs that may be used industrially and / or commercial are subject to Intellectual Property rights. All trademarks, trade names or distinctive signs, all industrial and intellectual property rights, over the contents and / or any other elements inserted on the page, which are the property of Identik3d Shop and / or third parties. Likewise, all the models used in 3D printing are Fan Arts, so their rights do not belong to Identik3d Shop , but to their respective owners. For all these reasons, the User undertakes not to reproduce, copy, distribute, make available or in any other way communicate publicly, transform or modify such content, keeping Identik3d Shop harmless from any claim arising from the breach of such obligations. In no case does access to the Website imply any type of waiver, transmission, license or total or partial transfer of said rights, unless expressly stated otherwise. These General Conditions of Use of the Website do not confer on Users any other right of use, alteration, exploitation, reproduction, distribution or public communication of the Website and / or its Contents other than those expressly provided herein. Any other use or exploitation of any rights will be subject to the prior and express authorization specifically granted for this purpose by Identik3d Shop or the third party owner of the rights affected.

The contents, texts, photographs, designs, logos, images, computer programs, source codes and, in general, any intellectual creation existing on this site, as well as the site itself as a whole, as a multimedia artistic work, are protected as rights. copyright by legislation on intellectual property. Identik3d Shop is the owner of the elements that make up the graphic design of the Website, menus, navigation buttons, code HTML, the texts, images, textures, graphics and any other content of the Website or, in any case, have the corresponding authorization for the use of said elements. The content provided on the Website may not be reproduced in whole or in part, nor transmitted, nor recorded by any information retrieval system, in any form or in any medium, unless prior authorization is obtained, by written, from the aforementioned Entity.

It is also prohibited to suppress, evade and / or manipulate the "copyright" as well as the technical protection devices, or any information mechanisms that may contain the contents. The User of this Website agrees to respect the stated rights and to avoid any action that could harm them, reserving in any case Identik3d Shop the exercise of any means or legal actions correspond in defense of their legitimate intellectual and industrial property rights.

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